Welcome to IcareLabs!

	Frequent Buyer Program

	Specialty Jobs

New Account Special

Call Today to get 10% off all your orders!

First time buyers, open an account with us, and receive Silver Level pricing on all your purchases for the first two billing months!

Please call our Customer Service line at 877-422-7352 for details and to sign up.

Policies

Quality We Stand Behind

We warrant every pair of glasses to be made to the prescription provided and free from defects in material and workmanship. All of our lenses comply with the regulations of the American National Standards Institute for ophthalmic prescription lenses. Any eyeglasses that do not meet our high standards will be replaced when returned within 30 days of the original purchase.

Account Errors
Lenses broken by account during processing or adjustments are not eligible for credit. Credit will not be issued for jobs canceled by the account after the lenses have been surfaced.

AR Warranties
Reflection Free lenses are warranted by Essilor for one year under normal use. Reflection Free lenses will be stripped and re-coated only at no charge upon the submission of the lenses with the original Invoice.

Crizal®, Crizal Alize®, Crizal Alize® with Clear Guard, Kodak CleAR®, Zeiss Super ET/Gold ET and Extreme AR lenses are warranted for two years under normal use. The original Invoice must be returned will all warranty jobs.

Delinquent Accounts
Warranty work will not be processed for accounts that are delinquent.

Doctor's Rx Changes
For finished Rx Lenses, changes in the patient's prescription which require a remake of the original lenses will be made one time as follows:

A. 0-60 days, at no charge

B. 61-120 days at 50% of the original charge

C. Other Rx Changes up to 60 days from the original Rx Invoice date. Any changes other than the patient's prescription which result in the remake of the original lenses will be remade one time with a 50% discount from the current prescription price invoice. Frame changes are excluded from this policy.

Drilled Mountings
Because of reduced impact resistance and increased chance of breakage and chipping we do not recommend Glass, SunSensor, 1.54, 1.55 or 1.56 Index lenses for drill or notched mountings. We highly recommend and only warrant Trivex, TLX, Polycarbonate and High Index lens materials. We will replace broken or fractured drilled and mounted lenses made from Trivex, Polycarbonate, 1.60 or 1.67 High Index lens materials, one time within 120 days of the original date of purchase at no charge. CR-39, 1.54, 1.55 and 1.56 index lenses are not covered by this policy.

FeatherLite Lenses
FeatherLite lenses are warranted not to crack or craze for up to two years from the date of purchase. Any lenses returned against this warranty with the original Invoice will be remade to the original specifications. Stress resulting from tight mountings can cause polycarbonate lenses to fracture. Credit for fractured lenses we didn't edge will be limited to 50%.

Frames

We are not responsible for frames or other items lost in transit to us.

Frames sent to the us that are found to be defective will be returned to you so that you may exchange them with the manufacturer from whom it was purchased.

We are not responsible for the condition of patient's own frames.

We do not process lenses for non-ophthalmic frames.

We only process full metal grooved and rimless frames with Trivex, Polycarbonate, 1.60 or 1.67 High Index lens materials.

Lab Errors
All lenses will conform to ANSI recommendations for prescription eye wear. Any lenses that are not correct may be returned with the original Invoice for remake or full credit.

Order Errors
Our policy is to keep ordering errors to a minimum by reading back all phone orders. Therefore, errors on phone orders will be shared equally. Lenses for phone errors that are returned with the original Invoice will receive a 50% credit. Orders faxed or mailed in will receive a full credit if we were at fault. No credit will be issued if theses lenses were ordered incorrectly or if orders were duplicated by the account.

Progressive Non-Adapt Warranty
Our Non-Adapt Warranty allows for a one-time replacement of a progressive lens within 90 days of the original order if the patient cannot adapt to the lens due to fitting errors or prescription changes. In the event of a non-adapt, credit will be issued for the base price of the less expensive lenses on either the original order or the reorder. In order for credit to be issued on uncuts, the original copies from both orders must be returned to the lab within 30 days of the remake. In the case of finished orders, the remake order must be accompanied by the original order.

This non-adapt policy applies only to the base price of lenses stocked in our lab and invoiced on our price invoice. It does not apply to charges for options such as tints, AR coatings and the like, nor does it apply to progressive lenses outside our stock range that were ordered at a customer's request. Lenses returned for credit as a non-adapt, but not accompanied by an Invoice for the remake, will receive a 50% credit.

Rx Mix Provision & Pricing
Our pricing structure is designed to accommodate a balance of prescription lens products. We reserve the right to review the work of any account sending us only select prescriptions. Prices, policies and products are subject to change without notice.

Scratch Warranty
Factory coatings are warranted to resist scratch under normal wearing conditions for up to one year from the original Invoice date. Covered lenses that are scratched under normal wearing conditions will be replaced with identical lenses upon return to the lab with the original Invoice. While coatings have improved greatly in recent years, no coating is scratch proof. Lenses returned with scratches that penetrate the coating and the underlying substrate will not be eligible for credit. The scratch resistant warranty does not apply to sports eye wear, safety lenses, or mirror coatings.

We cannot guarantee the proper finishing of lenses ordered uncut from our lab. Credit against the scratch warranty for uncut lenses will be limited to 50% of the billing price. This warranty applies to the base cost of the lenses only. It does not cover the cost of options such as tints. The application of a Reflection Free anti-reflective coating voids the scratch resistance warranty. See the Reflection Free warranty on page 29.

Transitions® Lenses
All Transitions products are guaranteed to perform to the manufactures specifications for two years from the date of purchase. Lenses not performing should be returned with the original Invoice for evaluation and possible replacement.

Note: All requests for credit must be made within 60 days of the billing date. Original invoices must be returned with each request for credit. These copies will be sent back to you with the credit memo attached if approved.