IcareLabs has not only been a wonderful lab, delivering excellent quality and superior service, but a great partner willing to go above and beyond every time. Thank you to the entire team for everything you have done for us!
I have been in the optical business for 11 years, I have used IcareLabs for 8 years. Icare has been the best lab that I have used. Icare has managed to give me great pricing and also changes with the times. They are superior to the rest. They go above and beyond to take great care of us. From Scott and Skip Payne, all the way down to their awesome customer service team. Long story short, 'I Love Icare!'.
I have used IcareLabs as our "go to" lab for the last 9 years. The optical market is constantly changing, and IcareLabs is one of the few labs that can not only keep up with the changes, but anticipate them. Their quality, turnaround time, and customer service are above any lab we've dealt with in the past. Operating multiple locations can be a challenge, but by utilizing the services of IcareLabs, we've found a partner we can depend on.
I would like to take this opportunity to give you accolades regarding the "LEGACY" digital progressive lens. Our office has sold a few in the last month, and the patients feedback has been WONDERFUL !!! We are all amazed at the quality and clarity of these lenses vs. other regular progressives. A patient picked hers up earlier today, and we were so pleased with the difference from her old glasses. I am so excited to be able to offer this outstanding product to the consumer with confidence. Thank you so much for all you do.
IcareLabs has been my primary optical lab for over 30 years. I can always rely on them to provide me with professional, prompt service at the very best pricing. They keep me up to date on the latest lens and coating technologies and are always available to answer technical questions for me or my staff. I have dealt with many companies over the last 33 years that I have been in business and find the customer service department at Icarelabs to be far superior than the rest.
Since we started with I care, our profit margin has increased by 30%. Dee and James have been very courteous to us. Everyone at customer service has product knowledge and has been very helpful. We receive deliveries in a timely manner. I would recommend Icare to any practice.
Just wanted to say I priced literally dozens of labs for our four-office practice, and Icare came out ahead on virtually every lens we sell. I would have chosen Icare just for the low prices and easy online ordering, but I've been blown away by their outstanding customer service, always-perfect work, and quick turn-around time. Switching to Icare not only saved our practice thousands (no, I'm not joking) in lab bills every month, but the practice owners think I'm a genius. Long story short -- I love Icare!