Our Team.
Cus·tom·er Serv·ice, noun
Going the Extra Mile to Make sure a customer is happy and satisfied while providing excellent communication and problem resolution skills in a timely and pleasant manner.
TINA FARRELL
Director of Account Management
Tina is the Director of Account Management with IcareLabs and was named one of the top influential women in optical for 2021. She has 30+ years of experience in the optical industry and 10+ years working with IcareLabs. Having decades of retail optical experience gives her a unique perspective on how she can help ECPs across the country grow their business.
Camille Lowery
Customer Service Manager
Camille joined IcareLabs in 2008 and currently serves as our Customer Service Manager, where she plays a vital role in leading our team of account managers and contributing to our success. Originally from Ohio, she has embraced Florida’s warm weather and enjoys discovering scenic outdoor spots for camping and exploring with friends
Dee
Senior Account Manager
Dee has been part of the IcareLabs family for 23 years and has spent 30 total years in the optical industry. When not at work, Dee likes to visit the beautiful Florida beaches or hit balls at the golf course.
Michelle
Senior Account Manager
For 31 years Michelle has been a member of the IcareLabs family. For fun, Michelle loves walking on the beach watching the sunset while collecting seashells. In addition, she enjoys painting and loving her grandson.
Colleen
Account Manager
Colleen has been with IcareLabs since 2024 and comes from about 30+ years of retail optical experience. She enjoys being with her family, shopping, and making people laugh.
Charlotte
Account Manager
Charlotte joined IcareLabs in 2022 and has proven to be an integral part of our team. Charlotte is multi-lingual and fluent in English, French, and Arabic. She loves to spend time with her family.
Yasenia
Account Manager
Yasenia joined Icare in 2022. She is fluent in both English and Spanish and she became ABO certified in January of 2024. Her native country of Cuba is close to her heart.
WENDY
Customer Support
Wendy has many decades of optical experience and works in the industry with her husband and son. She supports the customer service department by helping jobs get moved through our lab in a timely manner.
ANITA
Frame Department Coordinator
Anita joined IcareLabs in 2022, bringing with her years of experience from the retail optical industry. As out Frame Department Coordinator, she ensures every order is handled with care and precision.
BILL
Onboarding Account Manager
Bill joined our team with over 10+ years of retail experience and his ABO certification. Originally, he joined our finishing department and moved up to our new business team in mid-2023. He brings a wealth of knowledge to our team and loves to help our customers.
Nick
Sales and Marketing Coordinator
Nick is a sales, customer service, and marketing professional of over 25 years; ten with IcareLabs. Nick helps lead our sales, blogging, and marketing efforts. He loves spending time with his family and enjoying Marvel comics & movies.
JESSYCA
Marketing Coordinator
Jessyca joined IcareLabs in 2020 as an Account Manager, earned her ABO certification in 2023, and now leads marketing with creativity and innovation. She enjoys outdoor adventures with her two kids, including beach trips, bike rides, and trail walks.