Cus·tom·er Serv·ice, noun
Going the Extra Mile to Make sure a customer is happy and satisfied while providing excellent communication and problem resolution skills in a timely and pleasant manner.
Director of Account Management
Tina is the Director of Account Management with IcareLabs and was named one of the top influential women in optical for 2021. She has 30+ years of experience in the optical industry and 10+ years working with IcareLabs. Having decades of retail optical experience gives her a unique perspective on how she can help ECPs across the country grow their business.
Customer Service Manager
In 2008 Camille joined IcareLabs and is currently serving as our customer service manager where she helps oversee our team of account managers and is an integral part of our success. Being from Ohio, Camille has grown to love the warm Florida weather and finding great outdoor spots to explore or go camping with friends.
Senior Account Manager
Dee has been part of the IcareLabs family for 23 years and has spent 30 total years in the optical industry. When not at work you, Dee likes to visit the beautiful Florida beaches or hit balls at the golf course.
Senior Account Manager
For 31 years Michelle has been a member of the IcareLabs family. For fun, Michelle loves walking on the beach watching the sunset while collecting seashells. In addition, she enjoys painting and loving on her grandson.
Charlotte joined IcareLabs in 2022 and has proven to be an integral part of our team. Charlotte is multi-lingual and fluent in English, French, and Arabic. She loves to spend time with her family
Jami has been a member of our IcareLabs family since 2022. While new, she is a quick learner and eager to help her customers. For fun, you can find Jami hanging out with her family, pets, and exploring her new city of St. Pete.
Chelle is new to our team and the optical industry but she has over 35 years of customer service experience and has proven to be an important addition to our team. For fun you will find Chelle enjoying the outdoors with her dog.
Yasenia is a newer member of our team and joined Icare in 2022. She is fluent in both English and Spanish so she is your go-to girl if you need help placing orders with this language. Her native country of Cuba is close to her heart.
Brianna joined IcareLabs in 2022 and has quickly become an important member of our customer service team. In her free time Brianna loves thrifting, going to markets, and consuming mass amounts of Iced Matcha’s.
IcareLabs & SeaVision Marketing Specialist
Jess joined IcareLabs in 2020. In early 2023 she became ABO certified. For fun, Jess loves spending time with her husband and two children exploring local beaches.
Wendy has many years of optical experience and works in the industry with her husband and son. She supports the customer service department by helping jobs get moved through our lab in a timely manner.