Cus·tom·er Serv·ice, noun
Going the Extra Mile to Make sure a customer is happy and satisfied while providing excellent communication and problem resolution skills in a timely and pleasant manner.
Director of Sales and Marketing
James joined IcareLabs in 2005 and has over 30 years of optical experience. James is our go-to optical expert and loves to share his knowledge with customers. He also leads our sales team and sets the vision for our customer service experience. In his free time, you'll find James enjoying the outdoors with is family; especially hunting or fishing.
Customer Service Manager
In 2008 Camille joined IcareLabs and is currently serving as our customer service manager where she helps oversee our team of account managers and is an integral part of our success. Being from Ohio, Camille has grown to love the warm Florida weather and finding great outdoor spots to explore or go camping with friends.
Senior Account Manager
Dee has been part of the IcareLabs family for 23 years and has spent 30 total years in the optical industry. When not at work you, Dee likes to visit the beautiful Florida beaches or hit balls at the golf course.
Senior Account Manager
For 31 years Michelle has been a member of the IcareLabs family. For fun, Michelle loves walking on the beach watching the sunset while collecting seashells. In addition, she enjoys painting and loving on her grandson.
Deb is a proud veteran and has been with IcareLabs for 9 years. She has 21 years total of optical industry experience. She keeps the office laughing and, when not working, really enjoys hanging out with her dog Rambo.
Jess joined IcareLabs in 2020 and while new to the optical industry, she has quickly learned the ropes and enjoys helping customers. For fun, Jess loves spending time with her husband and two children exploring local beaches.
Shannon has been with IcareLabs since 2019 and has eight years of optical industry experience. When not at work, Shannon enjoys being with her family and volunteering at her Church's weekly food pantry.
Sales and Marketing Coordinator
Nick is a sales, customer service, and marketing professional of over 20 years; five with IcareLabs. Nick helps lead our sales, blogging, and marketing efforts. He loves enjoying time with with his family too.
Order Processing Coordinator
Sue has been part of the IcareLabs team for four years and a part of the optical industry for 37 years. When not working, Sue loves to spend time with her family and also really enjoys completing DIY projects.
For 35 years Becky has been in the optical industry with 10 of those being part of the IcareLabs family. When not working Becky really enjoys quiet time at home, being active on social media, and also watching HGTV.